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Terms &Conditions (T&C)

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab of Emirates.
  • The United Arab of Emirates is our residence and the applicable law is the local law.
  • Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • We accept payments online using Visa, MasterCard, PayPal, Amex and Western Union in US dollars and local currencies. We only accept prepaid cash in some countries and we do not adopt the cash-on delivery method.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
  • The Website's Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Privacy Policy

  • The Website saves personally identifiable information and stores them into its database. As for all credit/debit cards’ details, they will NOT be stored, shared, rented or leased to any third parties.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The Store takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Neelwafurat cannot guarantee the security of any information that is disclosed online.
  • The website is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as advertisers, advertising agencies and audience segment providers and ad networks. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradict with the above statements.

Delivery and shipping policy

  • Neelwafurat.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of the United Arab of Emirates.
  • Once the payment is done, the customers shall receive the payment confirmation via email.
  • The details of the order shall be sent by email and customers can track the delivery time by clicking on the “My account” icon.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund Policy

  • Refunds will be solely made with debit/credit cards or PayPal.
  • Kindly note that when purchasing in cash or via Western Union, the paid amount or the remaining amount will not be refunded back to the customer due to the cost of remittance. Instead, it will be added to his balance to use in his future orders.

Cancellation & Replacement Policy

The conditions under which cancellation & replacement will be allowed are as follows:
  • The wrong product was sent.
  • The product was defective or damaged in shipping.
  • Customers can cancel their orders if they’re still in “the process stage” meaning if the books are still in the “requested” status as books cannot be cancelled if they are in the “available” status or the “forwarded” one.